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Evidence Guide: RIILAT601D - Manage group processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

RIILAT601D - Manage group processes

What evidence can you provide to prove your understanding of each of the following citeria?

Develop working relationship frameworks and processes

  1. Access, interpret and apply documentation that supports managing groups and ensure the work activity is compliant
  2. Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style
  3. Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion
  4. Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony
  5. Establish processes designed that ensures others participation in decision making
  6. Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned
  7. Establish and develop processes and rules to ensure that others are treated with respect
  8. Honour commitments and undertakings entered into with others
  9. Provide others with sufficient support to achieve work objectives
  10. Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given
  11. Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner
  12. Ensure that proposals for action are clear and realistic
  13. Take constructive steps to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained
Access, interpret and apply documentation that supports managing groups and ensure the work activity is compliant

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish processes designed that ensures others participation in decision making

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and develop processes and rules to ensure that others are treated with respect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Honour commitments and undertakings entered into with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide others with sufficient support to achieve work objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that proposals for action are clear and realistic

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take constructive steps to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate work plans with teams and individuals to achieve objectives

  1. Plan work targets from organisational and worksite goals
  2. Plan work methods to maximise the use of available resources
  3. Assess the degree of direction required by individuals and use to best effect in overall work planning
  4. Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills
  5. Design work targets and methods to ensure that objectives are achieved
  6. Clearly define and record in writing team and individual responsibilities and limits of authority
  7. Ensure that allocated work activities provide individuals with suitable learning opportunities
Plan work targets from organisational and worksite goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan work methods to maximise the use of available resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the degree of direction required by individuals and use to best effect in overall work planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design work targets and methods to ensure that objectives are achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly define and record in writing team and individual responsibilities and limits of authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that allocated work activities provide individuals with suitable learning opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage inter-group and intra-group processes

  1. Promote clear and relevant work values indicating the limits of acceptable practice
  2. Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable
  3. Address problems and conflicts adequately to achieve timely resolution
  4. Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained
  5. Implement performance management strategies
  6. Maintain written records of conflict, consultation process and strategies used to resolve conflict
Promote clear and relevant work values indicating the limits of acceptable practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address problems and conflicts adequately to achieve timely resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement performance management strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain written records of conflict, consultation process and strategies used to resolve conflict

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

1 Develop working relationship frameworks and processes

1.1 Access, interpret and apply documentation that supports managing groups and ensure the work activity is compliant

1.2 Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style

1.3 Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion

1.4 Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony

1.5 Establish processes designed that ensures others participation in decision making

1.6 Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned

1.7 Establish and develop processes and rules to ensure that others are treated with respect

1.8 Honour commitments and undertakings entered into with others

1.9 Provide others with sufficient support to achieve work objectives

1.10 Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given

1.11 Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner

1.12 Ensure that proposals for action are clear and realistic

1.13 Take constructive steps to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained

2 Negotiate work plans with teams and individuals to achieve objectives

2.1 Plan work targets from organisational and worksite goals

2.2 Plan work methods to maximise the use of available resources

2.3 Assess the degree of direction required by individuals and use to best effect in overall work planning

2.4 Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills

2.5 Design work targets and methods to ensure that objectives are achieved

2.6 Clearly define and record in writing team and individual responsibilities and limits of authority

2.7 Ensure that allocated work activities provide individuals with suitable learning opportunities

3 Manage inter-group and intra-group processes

3.1 Promote clear and relevant work values indicating the limits of acceptable practice

3.2 Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable

3.3 Address problems and conflicts adequately to achieve timely resolution

3.4 Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained

3.5 Implement performance management strategies

3.6 Maintain written records of conflict, consultation process and strategies used to resolve conflict

Required Skills and Knowledge

1 Develop working relationship frameworks and processes

1.1 Access, interpret and apply documentation that supports managing groups and ensure the work activity is compliant

1.2 Analyse the organisational culture, worksite culture, work environment and develop an appropriate management style

1.3 Conduct consultation and negotiation about proposed activities at appropriate times and in a manner which encourages open, frank discussion

1.4 Identify and analyse the benefits that can be achieved from the diversity of individuals to enhance workplace harmony

1.5 Establish processes designed that ensures others participation in decision making

1.6 Provide clear and concise timely information about organisational plans and activities, emerging threats and opportunities at a level and pace appropriate to the individuals concerned

1.7 Establish and develop processes and rules to ensure that others are treated with respect

1.8 Honour commitments and undertakings entered into with others

1.9 Provide others with sufficient support to achieve work objectives

1.10 Discuss evaluation of work and workplace behaviour directly with the individual concerned and maintain the confidentiality of the feedback given

1.11 Provide verbal and written reports on activities, progress, results and achievements in a timely and accurate manner

1.12 Ensure that proposals for action are clear and realistic

1.13 Take constructive steps to resolve disagreements and maintain good working relationships to ensure work objectives are met and workplace harmony maintained

2 Negotiate work plans with teams and individuals to achieve objectives

2.1 Plan work targets from organisational and worksite goals

2.2 Plan work methods to maximise the use of available resources

2.3 Assess the degree of direction required by individuals and use to best effect in overall work planning

2.4 Agree to realistic work targets with individuals and teams to optimise the use of resources and existing skills

2.5 Design work targets and methods to ensure that objectives are achieved

2.6 Clearly define and record in writing team and individual responsibilities and limits of authority

2.7 Ensure that allocated work activities provide individuals with suitable learning opportunities

3 Manage inter-group and intra-group processes

3.1 Promote clear and relevant work values indicating the limits of acceptable practice

3.2 Promptly identify potential and actual conflicts between personnel and take actions to deal with them as soon as is practicable

3.3 Address problems and conflicts adequately to achieve timely resolution

3.4 Handle differences of opinion in ways that minimise offence and conflict to ensure respect is maintained

3.5 Implement performance management strategies

3.6 Maintain written records of conflict, consultation process and strategies used to resolve conflict

Evidence is required to be collected that demonstrates a candidate’s competency in this unit. Evidence must be relevant to the roles within this sector’s work operations and satisfy all of the requirements of the performance criteria of this unit and include evidence that the candidate:

locates and applies relevant legislation, documentation, policies and procedures

demonstrates completion of managing group processes that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:

establish processes that encourage participation and diversity of group activity

planning work targets and work plans that meet the objectives in consultation with others

adopting communication styles appropriate to listeners and situations, including selecting an appropriate time and place

providing consistent management and demonstration of appropriate participation of group processes

encouraging participation and decision making of all group members

keeping others informed about plans and progress

making time available to support groups and individuals

showing sensitivity to the needs and feelings of others

actively listens to feedback and responds respectfully

providing feedback designed to improve people’s future performance

setting clear objectives and create cultures which are ethical

clearly identifies and raises ethical concerns in the group

working toward the resolution of ethical dilemmas based on reasoned approaches

exploring options and makes decisions which are realistic for the situation

identifying issues and possible issues that stimulate emotional conflict

focussing on facts, problems and solutions when handling an emotional or conflict situation

documenting consistent or significant situations, consultation processes and the steps used to resolve conflict

The candidate must demonstrate knowledge of managing group processes through:

relevant industrial awards/enterprise agreements

advanced negotiation techniques

human resource management

strategic planning

organisational change and development

standards for statutory and site rules, policies, procedures and regulations

assertive techniques

action planning methods